Dear Family & Friends of The Village at Brookwood:


In early March, we committed to swift and aggressive action to decrease the possibility of a COVID-19 outbreak as there were many “unknowns” about this new virus. It has been almost six months and while we still do not have all of the answers, we, as a society, are in a better place to mitigate potential risk as it arises. We are currently at a point where we must balance the potential effect of COVID-19 versus the obvious negative effect of prolonged isolation.


To that end, effective Monday, August 31, we will be re-instating independent living visitation. As with every service we have re-instated thus far, there are new protocols associated with this next step to re-open our campus. It is important to remember that this applies to independent living residents ONLY. Our healthcare areas are still under a “no-visitation” protocol as directed by the North Carolina Department of Health and Human Services.


Should residents choose to invite a visitor(s) into their home, The Village at Brookwood has provided guidance through a comprehensive list of protocols to allow them to do so in a safe manner. Below are examples of topics covered in the protocols.

  • Who to notify that a visitor is expected (security/guard house)
  • When to notify that a visitor is expected (1-day preferred, but prior to the visitor’s arrival)
  • Where should visitors arrive (guard house) and where are visitors allowed on campus (residence of the resident whom you are visiting and area to access the residence only)
  • What should visitors expect upon arrival (Masks are required while on campus, ALL visitors will be screened including temperature check and questionnaire; visitors will be declined entrance if they do not have a mask or have a temperature greater than 100.4; or answer YES to screening questions)

The protocols also offer guidance for safe interactions between residents and their visitors.

  • Limit visitors to two (2) at a time, no large gatherings, visit outdoors if possible
  • Avoid serving food. If food is available please do not share; limit preparing, cooking and serving to one person; and use disposable plates, cups and utensils
  • Remember to wear your masks, wash or sanitize your hands often, and maintain 6 feet social distance at all times.

Please remember that the safety of our residents and team members is our number one priority. If, for any reason, we are faced with an increased risk of COVID-19 spread, we may need to pull back on allowing visitation. If this becomes the case, it will be clearly communicated.


We recognize that independent living residents should be able to make decisions about receiving visitors at their homes. The executive leadership of the Residents’ Association, as well as management, feel that this approach will allow residents the opportunity to re-gain some independence in their lives. With that independence comes a shared responsibility to keep our residents and employees safe.


-Michael Garland, Executive Director